FAQs

  • Q) I am a company admin and can’t find a person in SPOT who I need to add to my company. What do I do?
    A) This issue is due to the person not being associated with your company or associated with any company at all.
  • Q) I have switched companies and I need my role to reflect the new organization. What do I do?
    A) This issue occurs when your SPOT account is not associated with the correct organization.
  • Q) I received an email saying that an LOA was revoked. Why did this happen?
    A) “In order to update the personal data on LOA, current LOA must be revoked and re-requested”